Seanpcola
Moderator
OK, my pissed off meter is now pegged.
I've had Brighthouse cable/internet for about 8 years now. For most of that time I haven't had any complaints. Then, about 7 months ago my internet speed started slowing down and wifi strength got weaker.
At first I thought it might be my wireless router dying. I had been using their modem and my own wireless router. I went to BB and picked up a range extender which did in fact spread the range out but of course actually knocked the speed down a little more.
So, I've had Brighthouse techs to my house 5 times since the first of the year. Long story short: They come out,.fiddle with everything, new wireless modem (3times) and when they leave it goes to crap again.
I have a good friend that just earned a double Masters degree in IT and related subjects. He came to the house with his analyzing equipment on several occasions and documented how the strength and speed fluctuates up and down the range. I dont remember the numbers but his statements "Dude, this sucks. Bad" is good enough for me.
Brighthouse techs guardedly tell me that yep, I ain't getting good sevice. They admit that their equipment is old, worn out, old.technology, etc. but their hands are tied.
One thing that really makes me mad is they bring these new pieces of crap out, the service gets slightly better for half a day then everything goes back in the dumper yet my bill goes up for "updated equipment".
My service used to be great, no complaints, but its steadily getting worse yet they want to raise my rates, tell me I can probably get my service sped up and stronger if I pay yet more per month for their "commercial high speed service", blah blah blah. IOWs I pay more to get what I used to have. :mad2:
Last discussion I mentioned the wirelese router I have at work and how far it broadcasts and they suggest I buy my own if I want useable service. We agreed that a good one will cost about $100. I told them I'll run out and get it and then when I pay next months bill I'll deduct my cost and include a receipt. Yeah, said in sort of a jest but seems fair to me since no one else I know on the same service has had to keep having out of the pocket extra expenses.
Add to it, I've totally lost connection several times recently last time was this past Friday and it didn't come back up till this moning. I called them about this and they tell me the whole service area is down. This was complete BS as I ran to my office 1 mile away and it was working fine.
So, I talked to someone supposedly in charge and they're sending out a district manager on Tuesday. Mysteriously they tell me that "Lo and behold! They just happen to be getting a new shipment of wireless modems on Tuesday, a much better product, and they're going to replace my present setup with the latest greatest ............. I'll only have to pay another additional $7.00 per month to get the great service I have come to expect"..........a year and $30 a month less ago.
What also gets me is that my neighbor is on AT&T and his wifi has a stronger signal in my house than my service does. I'm about ready to ask him if I can give him a monthly payment and just share his internet.
This irked me greatly so I told them when the manager shows up Tuesday, installs this new high tech jewel and my service gets amazingly better then great! But I ain't paying one penny additional for it. If they insist then I'll help the manager carry the 5 cable boxes, modem, wires, junction boxes etc down to his car then I want him the hell off my property and they will never see another nickle from me.
Rant off, here's the big problem. Looks like I'm stuck with Brighthouse. No Cox out here and when I called AT&T and asked about their service they said I can't get it at my house. I mentioned my next door neighbor has it and was informed that they can't accept any more customers in my 'hood because their bandwidth is maxed out.
Is there something I don't know about? Any other way to get internet out here in Beulahland?
I've had Brighthouse cable/internet for about 8 years now. For most of that time I haven't had any complaints. Then, about 7 months ago my internet speed started slowing down and wifi strength got weaker.
At first I thought it might be my wireless router dying. I had been using their modem and my own wireless router. I went to BB and picked up a range extender which did in fact spread the range out but of course actually knocked the speed down a little more.
So, I've had Brighthouse techs to my house 5 times since the first of the year. Long story short: They come out,.fiddle with everything, new wireless modem (3times) and when they leave it goes to crap again.
I have a good friend that just earned a double Masters degree in IT and related subjects. He came to the house with his analyzing equipment on several occasions and documented how the strength and speed fluctuates up and down the range. I dont remember the numbers but his statements "Dude, this sucks. Bad" is good enough for me.
Brighthouse techs guardedly tell me that yep, I ain't getting good sevice. They admit that their equipment is old, worn out, old.technology, etc. but their hands are tied.
One thing that really makes me mad is they bring these new pieces of crap out, the service gets slightly better for half a day then everything goes back in the dumper yet my bill goes up for "updated equipment".
My service used to be great, no complaints, but its steadily getting worse yet they want to raise my rates, tell me I can probably get my service sped up and stronger if I pay yet more per month for their "commercial high speed service", blah blah blah. IOWs I pay more to get what I used to have. :mad2:
Last discussion I mentioned the wirelese router I have at work and how far it broadcasts and they suggest I buy my own if I want useable service. We agreed that a good one will cost about $100. I told them I'll run out and get it and then when I pay next months bill I'll deduct my cost and include a receipt. Yeah, said in sort of a jest but seems fair to me since no one else I know on the same service has had to keep having out of the pocket extra expenses.
Add to it, I've totally lost connection several times recently last time was this past Friday and it didn't come back up till this moning. I called them about this and they tell me the whole service area is down. This was complete BS as I ran to my office 1 mile away and it was working fine.
So, I talked to someone supposedly in charge and they're sending out a district manager on Tuesday. Mysteriously they tell me that "Lo and behold! They just happen to be getting a new shipment of wireless modems on Tuesday, a much better product, and they're going to replace my present setup with the latest greatest ............. I'll only have to pay another additional $7.00 per month to get the great service I have come to expect"..........a year and $30 a month less ago.
What also gets me is that my neighbor is on AT&T and his wifi has a stronger signal in my house than my service does. I'm about ready to ask him if I can give him a monthly payment and just share his internet.
This irked me greatly so I told them when the manager shows up Tuesday, installs this new high tech jewel and my service gets amazingly better then great! But I ain't paying one penny additional for it. If they insist then I'll help the manager carry the 5 cable boxes, modem, wires, junction boxes etc down to his car then I want him the hell off my property and they will never see another nickle from me.
Rant off, here's the big problem. Looks like I'm stuck with Brighthouse. No Cox out here and when I called AT&T and asked about their service they said I can't get it at my house. I mentioned my next door neighbor has it and was informed that they can't accept any more customers in my 'hood because their bandwidth is maxed out.
Is there something I don't know about? Any other way to get internet out here in Beulahland?
