I know that people (myself included) love to bitch when a product or company lets them down on a quality or customer service level. However I wanted to sing the praises of otterbox and their excellent customer service. A couple of weeks ago I broke the holster for my phone. I was about to order another from amazon and I figured I would call the company to see if they would sell just the holster portion to me. They were absolutely wonderful to deal with. They told me that even though I broke it, it was covered under warranty and promptly shipped me another for free after I emailed them a pic of the damage. Good stuff.