Trijicon customer service

[SHANEGCEC]

About 2 years ago, I bout a SRO from a guy on the forum. Kind of a shady feeling deal. Hard to nail him down on a meet up time, not responsive to PMs, he wanted to get things done fast when we finally met.. yada yada. I noticed some scratches on it but didn’t see anything else wrong so I took it. I put it on a pistol, threw it in the safe, and left it for the next couple years. Finally got around to using it recently and after zeroing it I noticed that after 2 rounds the dot would be thrown way up in the 11:00 position. Checked tightness and re-zeroed then the same thing. That’s when I realized he sold me something broken.
So I emailed Trijicon and explained that I bought it second hand and asked to pay them to fix it. They sent me a UPS label and I sent it along. About a month later I received an email saying it could not be fixed. Then an order slip and a tracking number where they are replacing it with a new one for free.
What a great company. Won’t hesitate to buy more of their products.

 

[JWlineman]

Good report, I've also had great experiences with Trijicon. They repaired and upgraded a RMR type 1 with type 2 internals at no charge.

 

[stage20]

Who sold you that piece of crap? Nice to hear trijicon took care of you. You pay for that up front. Like with yeti and some other brands.

 

[SHANEGCEC]

I don’t remember his handle but he wasn’t a regular. I should have been more diligent on my end.
It all worked out for the best though. I ended up with a new optic for half price.

 

[Southernlost]

Man I sent an acog to them and they charged me almost 800 bucks to replace some tritium and glass on it

 

[Midnight son]

I had an old TR21 for 10 years I sent them for tritium replacement. They said it was a discontinued model and sent me a brand new TR24.

I have about 10 Trijicon products.